- How long does it take to process my return?
Once your return is received, processing time can take 3-4 business days.
*Please allow extra processing time during high volume periods.
- Can I exchange an item?
Yes you can. Please submit your request here SUBMIT EXCHANGE REQUEST
- What do I do if I have received a faulty item?
If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please SUBMIT EXCHANGE REQUEST 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organize a free returns label for you to return the item for a refund, store credit or direct replacement.
Please note that Kynd does not accept returns for garments which have been damaged during wash or wear and tear.
- Mintpay Returns (Buy now pay later)
Once we receive your return, you will be issued with a store credit for the final price of the item/s. The Mintpay installments will continue to be captured until the order has been paid in full.
- PayKOKO Returns (Buy now pay later)
Once we receive your return, you will be issued with a store credit for the final price of the item/s. The PayKOKO installments will continue to be captured until the order has been paid in full.