Customer Support Specialist
Join Our Team!
Position: Customer Support Specialist
Location: Nugegoda, Sri Lanka
Type: Full-time
We’re looking for a passionate and customer-focused individual to join our team at Kynd! As a Customer Support Specialist, you’ll be the first point of contact for our customers, ensuring they receive exceptional service and support across calls, emails, and social media platforms.
Key Responsibilities:
- Respond promptly to customer inquiries via calls, emails, and social media.
- Provide detailed information about our products, policies, and services.
- Handle customer concerns with professionalism and ensure timely resolutions.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Collaborate with other team members to address customer needs effectively.
What We’re Looking For:
- Strong communication skills (English & Sinhala).
- Excellent problem-solving and organizational abilities.
- Proficiency in managing social media and email platforms.
- Previous experience in customer service or a related field is an advantage.
- A love for fashion and aligning with the Kynd brand ethos.
If you’re excited to be the friendly voice behind our brand, we’d love to hear from you!
How to Apply:
Send your CV and a brief cover letter to hello@kyndlk.com with the subject line “Customer Support Specialist Application.”
Let’s make the world a little kynder, together!