- I didn't receive an order or shipping confirmation?
It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you!
Please contact us straight away at firstname.lastname@example.org with the Full Name the order was placed under.
- Can I change my billing address?
Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
- What should I do if I receive an incorrect or faulty item?
We're sorry to hear you have received an incorrect or faulty item! You can submit RETURN/EXCHANGE REQUEST here.
Or Please email email@example.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.
- Can I change my order address?
Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.
We're really quick at packing your order up which means we can't make any changes once you've placed it.
- Can I cancel my order?
All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.
CAN'T FIND WHAT YOU ARE LOOKING FOR? EMAIL US firstname.lastname@example.org